Showing posts with label Current Events. Show all posts
Showing posts with label Current Events. Show all posts
Sunday, January 20, 2008
Young Son of Birmingham Radio Host Drowns
Labels:
Current Events,
Death,
Parents,
Rick and Bubba,
Special Needs Students
Friday, December 28, 2007
A Resource that you may not know about...
Labels:
Current Events,
Issues,
News,
Politics,
Special Needs Students,
Student Needs
Choose your words and choose how you use them
Thursday, December 20, 2007
End of the First Semester
A positive attitude may not solve all your problems, but it will annoy enough people to make it worth the effort.
Herm Albright (1876 - 1944)
An investment in knowledge always pays the best interest.
Benjamin Franklin
Human beings, by changing the inner attitudes of their minds, can change the outer aspects of their lives.
William James (1842 - 1910)
Fear does not have any special power unless you empower it by submitting to it.
Les Brown, Communication Bulletin for Managers & Supervisors, June 2004
Tuesday, November 27, 2007
After Thanksgiving
1. November
2. December
3. Christmas
4. Present
5. Ornament
6. Snow
7. Carol
8. Give
9. Christmas Eve
10. Shepherds
11. Manger
12. Candles
13. Candy Cane
14. Reindeer
15. Sleigh
Please help your child to learn these words. You can have them to be copied. You discuss the meaning of the words. You can also teach your child how to sound them out focusing on the sounds of the letters as well as the division into syllables.
---------------------------------------------
Report: U.S. youth reading less than previous generation
ASCD SmartBrief 11/26/2007
Young Americans spend an average of 10 minutes or less of their daily leisure time on reading, according to a new National Endowment for the Arts report, raising concerns about their academic performance, career prospects and civic engagement. Focusing on testable reading skills in classrooms does little to instill a love of books, according to Dana Gioia, the organization's chairman. Education Week (premium article access compliments of Edweek.org) (11/19) New York Times, The (11/19)
________________________________________________
Wednesday, August 01, 2007
Readers make better workers
Cutbacks To The Arts May Be Depriving Us Of The Best, Brightest, Most Committed And Hardest-Working
Diane Stafford, McClatchy-Tribune Information Services. Published: Wednesday, August 01, 2007
Getty Images File PhotoAsk interviewees if they read for pleasure. The question avoids discrimination rules, but reveals much.
Do you read for pleasure? There: A free job interview question for employers who say they can't find good help.
Or for managers who say too many questions they want to ask applicants are prohibited by anti-discrimination rules.
Ask job hunters if they have a library card. Ask what book they're reading now.
Dana Gioia, chairman of the National Endowment for the Arts, inspired that idea when he spoke to Kansas City-area business and philanthropy leaders last week in Kansas City, Mo.
People who read, Mr. Gioia said, are more likely to be patrons of the arts and other community efforts. They are more likely to volunteer. They are more likely to know things beyond their specialized career field.
And they are more likely to have the knowledge and the communication skills needed in most workplaces.
At an event organized by the Arts Council of Metropolitan Kansas City and Commerce Bank, Mr. Gioia told a stark truth:
"Thirty-two percent of kids drop out of high school in the United States. As business leaders, you inherit that. People come to you for jobs who don't have a basic level of skills."
The United States, he said, as is true with other Western nations, is suffering from decades of budget cuts by local school districts, which decimated arts education in the high schools. In some communities, only the children of wealthy parents who can afford private lessons are being exposed to music and other fine arts, he said.
That could mean fewer artists, fewer musicians, fewer authors will discover their creative muses. But equally important is that "we are not producing the next generation of audiences and arts patrons."
Nor the next generation of good workers. Nor the next generation of good citizens in a democracy.
So ask those job applicants if they read.
"The key is reading for pleasure," Mr. Gioia said. "A person who reads is more likely to engage in every form of civic behaviour we can measure."
Reading exposes people to larger worlds than their own. It sparks imagination.
"It allows people to feel what it's like to live someone else's life," Mr. Gioia said. "It creates compassion and understanding that we're all in this together."
That's reason enough to aim for a workplace full of readers. There's more.
"Reading requires focused, linear attention -- the ability not to be distracted," he said. "Reading teaches information, syntax, vocabulary. ... It nourishes curiosity and rewards intellect."
Employer surveys often rank lack of communication skills, written and oral, as the biggest workforce problem. They say their employees can't follow directions, can't write a memo, can't express themselves well.
U.S. businesses spend from US$2-billion to US$5-billion a year on remedial training in the three Rs to bring workers up to skill levels they need, Mr. Gioia said.
As head of the government agency, Mr. Gioia is pushing to fund arts education "town by town across the country."
"Without arts and patrons, we won't have thriving education centres or communities. We won't have urban centres people want to move to," he warned.
Copyright © 2007 CanWest Interactive, a division of CanWest MediaWorks Publications, Inc.. All rights reserved.
Labels:
Assignments,
Current Events,
Parenting,
Teaching Helps
Sunday, November 11, 2007
Technology Opportunities....
Production begins for schoolkid laptops
By BRIAN BERGSTEIN, AP Technology WriterWed Nov 7, 10:55 AM ET
The One Laptop Per Child Program, which hopes to spread sub-$200 computers to schoolchildren in developing countries, has reached a milestone with the start of mass production.
The nonprofit spinoff from the Massachusetts Institute of Technology said assembly lines for its "XO" laptops were fired up Tuesday at a Chinese factory run by manufacturer Quanta Computer Inc. That means children should begin getting the green-and-white computers this month.
One Laptop Per Child did not specify how many computers will be made or how many orders it has received from international buyers. The program's founder, Nicholas Negroponte, said in September that Quanta would build about 250,000 XOs this year, ramping to 1 million a month in 2008.
Negroponte originally expected mass production of several million XOs to have begun by now. But he scaled back that goal after encountering reluctance from potential buyers.
The computers were dreamed up as $100 laptops but for now cost $188, and buyers are expected to let children keep the computers and tinker with them at home.
The initial recipients will be children in Uruguay, Peru and Mongolia. Also, beginning Monday, people in North America will be able to buy one for themselves and donate the other to a child overseas through http://www.laptopgiving.org.
Even with mass production beginning later than expected, One Laptop Per Child can claim success on several fronts. The small yet rugged XOs require low power and can be recharged by hand, have a screen that can be read in full sunlight and boast a user interface designed specially for children. And the impending emergence of the XOs awakened other companies to the potential of a low-cost educational market, greatly expanding the choices that international buyers now have.
Copyright © 2007 The Associated Press. All rights reserved. The information contained in the AP News report may not be published, broadcast, rewritten or redistributed without the prior written authority of The Associated Press.
Labels:
Current Events,
Parenting,
Technology
Wednesday, November 7, 2007
Fire-starting boy a "good kid"
Labels:
character,
children,
Current Events
Opportunities through Adversity
Below is an article from the Clay News
Commentary- Adversity
Written by Richard Reynolds- CCHS teacher
One Step Forward
Adversity has become a buzz word in the Sports world today. Listen to any broadcaster, sports talk show or coach for any length of time and eventually you will hear how the word "adversity."
A few years ago when Kevin Winslow was playing for the University of Miami and used the analogy of the football game being like "going to war" he was ridiculed by individuals in the media from every segment of the country from coast to coast. Yet we hear how a team learned about adversity by coming back from being two touchdowns down in the forth quarter. When the Boston Red Sox were down and trailing the Cleveland Indians recently many of the talk shows mentioned that they overcame "adversity" and therefore learned character which gives them an advantage in the World Series.
Listen to ESPN, CBS, FOX or local radio talk show host and you will hear this word being used in relationship to something happening during a game. Cries should cry out from shore to shore that this is not adversity.
This is a perversion of the word. Adversity is not starting out the season losing or not running for a hundred yards in a game with the San Diego Chargers, but it is waking up and being evacuated from your home because of a wild fire that is out of control. Real adversity is the Tight End recently injured for the Buffalo Bills that is dealing with the possibility of not being able to ever walk again after an injury during a recent game. Adversity is not Kurt Schilling dealing with a bloody sock in a World Series or any other numerous Sports events that are now related to the word even to the point that is becoming synonymous with the word!
Adversity is known by the woman and her family that is in the process of fighting breast cancer. Adversity is known by the family that is learning first hand this year what the word "downsize" means because after many years of productive service to a company now a steady paycheck has become a distant memory. Adversity is the mother attempting to raise a family when the father has decided that he really only wanted to donate a chromosome and now does not want to do the rest that goes along with what it takes to go from fathering to being a "dad". Adversity is known by the Parents sitting in Children’s Hospital knowing that no matter how much they would like to help their child overcome their sickness that they are absolutely helpless and all they can do is to stand by watching and praying.
As the Baseball season comes to an end with the World Series and Football is beginning to get to the series time of the BCS, high school play offs and the professional teams are beginning to say that every game is critical realize that adversity when correctly used is so much more than a sporting event.
During this time of the year is when we turn to think of the holidays and we should think of those who are truly experiencing the harshness of adversity of life every day. Then get your class at school, your civic organization, your church or as an individual to becoming involved during this holiday season in helping making someone’s adversity that they are experiencing being just a little bit less. Help make the day of a widow…become a Big Brother/Big Sister…give a helping hand to someone out of work…being willing to help a class at a local school even though you do not have a child or all your children are grown…in some way or another dedicate yourself to opening your eyes to noticing true cases of adversity and becoming a person that is willing to do something about the adversity that people in our community are experiencing.
Even though we have a great community, there are always people that are experiencing adversity. If Auburn or Alabama was down two touchdowns any Saturday, we would want them to overcome adversity and win. We should be that passionate about helping the members of our community this Holiday season and around the year in overcoming the true adversity of life.
Labels:
Current Events,
encouragement,
needs of youth
Friday, November 2, 2007
Providing New Opportunities Requires New Ways of Thinking
The rules of cycling also apply to life. Take care of yourself. Set goals. Learn from the experts. Share your wisdom. Be prepared."
--Karen Bliss Livingston,Olympic cyclist
Labels:
Current Events,
Teaching Helps,
Teenage Problems
Monday, October 29, 2007
We are educating in a changing world with changing values
Friday, October 26, 2007
Providing Opportunities through getting the word spread far and wide about our progress
Jacket lets parents keep track of kids
By KATE SCHUMAN, Associated Press WriterLONDON - Parents may worry less about losing their child - and the kid's expensive coat - with a new piece of winter wear that includes a global positioning tracker.
The jackets, released this week by the British clothing company Bladerunner, have a GPS tracking device in the lining. The device can track the jacket anywhere in the world, within 43 square feet.
"The jacket is not something that was released due to people losing their kids," said Adrian Davis, a partner at Bladerunner. "It was originally made for mountain climbers, skiers and snowboarders."
Davis said the company decided to make a children's version of the jacket aimed at parents concerned about their children's safety.
Using Google Earth maps, users can watch the jacket wearer move. The movements are updated every 10 seconds.
But they don't need to be online to find out where the person is. Users can also receive alerts to their e-mail or cell phone when the jacket leaves the boundary, meaning parents could potentially receive alerts whenever their children skipped school, left the neighborhood or went to their boyfriend's house - so long as the child was wearing the jacket.
Bladerunner, which designed the jacket and commissioned Asset Monitoring Solutions to craft the tracking device, made headlines in the spring when they released slash-resistant clothing for children, aimed at those worried about increasing knife crime in London.
The new jacket is also equipped with the slash-resistant lining. The tracking device uses a rechargeable battery that can last for about 18 hours.
A children's tracking jacket costs $500, plus $20 a month for the tracking technology. An adult jacket costs $700.
All rights reserved. This copyrighted material may not be published, broadcast or redistributed in any manner.
© Copyright 2007, The News & Observer Publishing Company
A subsidiary of The McClatchy Company
Below is an article that has been writte
n by Suzie Smith for the Alabama Education Association monthly newspaper periodical. I wanted to share the good news about what is going on in our class!
It came off my email ....
Richard below is the story. Please let me know if I got anything wrong. Ihave used several pictures that I took with the names of students and also one from the picnic and one with the student in a canoe. Again, Is it ok touse the photos and names of the students? I used photos of Geoffrey, Ashley,Austin, and Jessica. Let me know. Good Luck! Suzie Smith
Special education teacher wants more for students
Jefferson County Education Association member Richard Reynolds is on a mission, one that he hopes will garner the necessary funds to transform hisclassroom into one that better meets the needs of the special educationstudents at Clay-Chalkville High School.This is Reynolds¹ first year at the school and he has been very busy, along with the paraprofessionals assigned to his classroom, making sure that his students are ³experiencing new horizons.² He began the year by taking the 11 students in his class, who have a wide range of special needs, on fieldtrips to learn aquatic safety at Camp Coleman and canoeing at Oak Mountain State Park.Though Reynolds is proud that he could take his students outside the classroom, he really wants to offer them more opportunities in the classroom to learn life skills. He has great ideas, but no funds to make his classroom suitable to offer life skills training and this is his mission.His classroom now features a couch and rug that he brought from home tooffer his students a cozy place to read. But he wants to rejuvenate his classroom to include a kitchen area with a sink, stove, refrigerator,microwave, dishwasher, and a washer and dryer.He also wants an assistive-technology computer center including softwarethat can pinpoint the specific needs of each student while tailoring each lesson to a particular student¹s learning style.His plans also include a wheelchair compatible work area in the classroom for art projects. ³Even though we have a small number of students, the severity of their disabilities, the wide range of their reading levels, and their different learning styles would be much better served with the assistive-computer technology,² Reynolds said.To reach his goal for his classroom, Reynolds has embarked on a constant and steady plan of pursuing every grant he hears about that might help in his quest to raise $18,000 to make the changes in the classroom.³A student might enter my classroom around age 14 and stay in my room until age 21 before they must leave the school,² said Reynolds. ³During that time they need to learn their phonics, writing, and math, but if these years are to be beneficial they must also be accompanied by life skills such as cooking, cleaning, washing clothes, and personal finance. That¹s why I am on a quest to secure grants to transform the classroom into a place that offers centers for students to learn life skills in addition to their academic work,² Reynolds said.According to Reynolds, ³These students need to experience a practical application daily through the living skills kitchen center where they can make the needed strides to hopefully become somewhat independent when they leave this school. We will not truly be able to measure effectiveness until after the students have transitioned to life after the school years and see how successful they are in becoming independent and working.²So far this year Reynolds has applied for more than 15 grants from a variety of organizations and other grant funding sources including a proposal that he sent to the producers of Extreme Makeover Home Edition. He anxiously checks his mail every day.
If you have a place that you know of that works with the community to fund projects through grants or donations please let me know. Many times a business or corporation where a person works will give special consideration to a grant proposal because of an employee's family involvement. Also many offerings of assistance are never told to the public and are only known by the workers of an establishment. I am willing to write and apply for the needed financial assistance to gain technology, instructional materials and other items but to provide the opportunities that these students need we must be aggressive in seeking out funding sources. With your help we can form a team that allows us to make great strides this school year for this class of students!
I believe people run marathons every day of their lives in one way or another, and we need to remember to give ourselves the finishers' medals we deserve."
Zoe Koplowitz,author and marathon competitor
Below is an article that has been writte
n by Suzie Smith for the Alabama Education Association monthly newspaper periodical. I wanted to share the good news about what is going on in our class!
It came off my email ....
Richard below is the story. Please let me know if I got anything wrong. Ihave used several pictures that I took with the names of students and also one from the picnic and one with the student in a canoe. Again, Is it ok touse the photos and names of the students? I used photos of Geoffrey, Ashley,Austin, and Jessica. Let me know. Good Luck! Suzie Smith
Special education teacher wants more for students
Jefferson County Education Association member Richard Reynolds is on a mission, one that he hopes will garner the necessary funds to transform hisclassroom into one that better meets the needs of the special educationstudents at Clay-Chalkville High School.This is Reynolds¹ first year at the school and he has been very busy, along with the paraprofessionals assigned to his classroom, making sure that his students are ³experiencing new horizons.² He began the year by taking the 11 students in his class, who have a wide range of special needs, on fieldtrips to learn aquatic safety at Camp Coleman and canoeing at Oak Mountain State Park.Though Reynolds is proud that he could take his students outside the classroom, he really wants to offer them more opportunities in the classroom to learn life skills. He has great ideas, but no funds to make his classroom suitable to offer life skills training and this is his mission.His classroom now features a couch and rug that he brought from home tooffer his students a cozy place to read. But he wants to rejuvenate his classroom to include a kitchen area with a sink, stove, refrigerator,microwave, dishwasher, and a washer and dryer.He also wants an assistive-technology computer center including softwarethat can pinpoint the specific needs of each student while tailoring each lesson to a particular student¹s learning style.His plans also include a wheelchair compatible work area in the classroom for art projects. ³Even though we have a small number of students, the severity of their disabilities, the wide range of their reading levels, and their different learning styles would be much better served with the assistive-computer technology,² Reynolds said.To reach his goal for his classroom, Reynolds has embarked on a constant and steady plan of pursuing every grant he hears about that might help in his quest to raise $18,000 to make the changes in the classroom.³A student might enter my classroom around age 14 and stay in my room until age 21 before they must leave the school,² said Reynolds. ³During that time they need to learn their phonics, writing, and math, but if these years are to be beneficial they must also be accompanied by life skills such as cooking, cleaning, washing clothes, and personal finance. That¹s why I am on a quest to secure grants to transform the classroom into a place that offers centers for students to learn life skills in addition to their academic work,² Reynolds said.According to Reynolds, ³These students need to experience a practical application daily through the living skills kitchen center where they can make the needed strides to hopefully become somewhat independent when they leave this school. We will not truly be able to measure effectiveness until after the students have transitioned to life after the school years and see how successful they are in becoming independent and working.²So far this year Reynolds has applied for more than 15 grants from a variety of organizations and other grant funding sources including a proposal that he sent to the producers of Extreme Makeover Home Edition. He anxiously checks his mail every day.
If you have a place that you know of that works with the community to fund projects through grants or donations please let me know. Many times a business or corporation where a person works will give special consideration to a grant proposal because of an employee's family involvement. Also many offerings of assistance are never told to the public and are only known by the workers of an establishment. I am willing to write and apply for the needed financial assistance to gain technology, instructional materials and other items but to provide the opportunities that these students need we must be aggressive in seeking out funding sources. With your help we can form a team that allows us to make great strides this school year for this class of students!
I believe people run marathons every day of their lives in one way or another, and we need to remember to give ourselves the finishers' medals we deserve."
Zoe Koplowitz,author and marathon competitor
Labels:
Current Events,
Grants,
Opportunities
Thursday, October 25, 2007
Adversity?
Adversity?
Adversity has become a buzz word in the Sports world today. Listen to any broadcaster, sports talk show or coach for any length of time and eventually you will hear how the word , “:adversity.” A few years ago when Kevin Winslow was playing for the University of Miami and used the analogy of the football game being like “going to war” he was ridiculed by individuals in the media from every segment of the country from coast to coast. Yet we hear how a team learned about adversity by coming back from being two touchdowns down in the forth quarter. When the Boston Red Sox were down and trailing the Cleveland Indians recently many of the talk shows mentioned that they overcame “adversity” and therefore learned character which gives them an advantage in the World Series. Listen to ESPN, CBS, FOX or local radio talk show host and you will hear this word being used in relationship to something happening during a game. Cries should cry out from shore to shore that this is not adversity!
This is a perversion of the word! Adversity LT is finding out is not starting out the season loosing or not running for a hundred yards in a game with the San Diego Chargers but is waking up and being evacuated from your home because of a Wild Fire that is out of control! Real adversity is the Tight End recently injured for the Buffalo B ills that is dealing with the possibility of not being able to ever walk again after an injury during a recent game. Adversity is not Kurt Schilling dealing with a bloody sock in a World Series or any other numerous Sports events that are now related to the word even to the point that is becoming synonymous with the word!
Adversity is known by the woman and her family that is in the process of fighting breast cancer. Adversity is known by the family that is learning first hand this year what the word “downsize” means because after many years of productive service to a company now a steady paycheck has become a distant memory. Adversity is the mother attempting to raise a family when the father has decided that he really only wanted to donate a chromosome and now does not want to do the rest that goes along with what it takes to go from fathering to being a “dad”. Adversity is known by the Parents sitting in Children’s Hospital knowing that no matter how much they would like to help their child overcome their sickness that they are absolutely helpless and all they can do is to stand by watching and praying!
As the Baseball season comes to an end with the World Series and Football is beginning to get to the series time of the BCS, High School Play Offs and the Pro Teams are beginning to say that every game is critical realize that adversity when correctly used is so much more than a Sporting Event. During this time of the year is when we turn to think of the Holidays and we should think of those that are truly experiencing the harshness of adversity of life every day. Then get your class at school, your civic organization, your church or as an individual to becoming involved during this Holiday Season in helping making someone’s adversity that they are experiencing being just a little bit less. Help make the day of a widow…become a Big Brother/Big Sister…give a helping hand to someone out of work…being willing to help a class at a local school even though you do not have a child or all your children are grown…in some way or another dedicate yourself to opening your eyes to noticing true cases of adversity and becoming a person that is willing to do something about the adversity that people in our community are experiencing. Even though we have a great community there are always people that are experiencing adversity. If Auburn or Alabama was down two touchdowns any Saturday we would want them to overcome adversity and win! We should be that passionate about helping the members of our community this Holiday season and around the year in overcoming the true adversity of life!
Labels:
adversity,
Current Events,
Real Life
Friday, June 29, 2007
Have you heard of Carew International ? http://www.carew.com/
Bringing you only the best resources to take a new step forward and provide opportunities...
The Difference
The other day, I ran across this quote: “The difference between genius and stupidity, is that genius has its limits……” I loved the quote, as all of us have experienced limitless acts of stupidity. In fact, I can remember a time or two where I have s
tretched the boundaries “where no man has gone before” to quote Captain Kirk of Star Trek fame, and the results were not pretty. How does stupidity apply to sales? Certainly Jack%, the movie(s) and television series, has proven there are few limits to a willingness to go the extra mile in the name of stupidity, but in sales, we all have that governor that creates boundaries.
Unfortunately, many of us as individuals or our companies as organizations, have touched the edge of the abyss of stupidity and plunged headfirst into it. Inside our Corporate Lore, there are shining examples of poor decision making that could have been avoided but are spoken about in hushed tones. So how do these things, that everyone knows in the sanest moments should never occur, OCCUR? There are a few answers: company policies and culture, emotion and loss of focus on the big picture, and lastly, the inability to separate emotion from logic.
Bear witness to a recent example that just came across my radar (names, measures and product have been changed to protect the innocent and guilty): a customer calls to report a problem with a shipment; it seems the order was for about 100 tons and 1000 tons showed up. The customer, while liking the idea of extra inventory, really does not have room for an extra 900 tons. Respectfully, he calls the customer service representative who is not authorized to accept returns, and who quickly reports to the customer the computer and says to the customer, “You ordered 1000 tons, so it must be a mistake on your end.” The customer respectfully says, “Well there must be some kind of mistake, because our Purchase Order clearly says 100 tons not 1000, so if you could just correct the system and pick up the extra 900 tons, we will all be very happy.” The Customer Service Representative replies, &l! dquo;We would be happy to pick up the 900 tons for a 10% restocking fee and the freight cost to return to the factory.” The customer figures restocking and freight might actually be as much as the original order and asks to transfer to a Sales Representative, and the story goes on, on and on. Three days, 10 phone calls, and sales management involvement later, the problem is finally resolved by losing entire order and the customer. At this point you might be saying, “How can these things happen? No one in his or her right mind would ever do something like this!” Well friends, it happens every day. These little “snafu’s” are there, and the major cause is best captured by Will Rodgers: “The thing about common sense is that it is Not Common.”
An organization’s decisions, rules, and approvals are generally put in place to control costs, NOT potential customer issues, and the bottom line is sometimes, you have to just put a governor on rules that provide limitless stupidity.
One of the ways to prevent such disasters is to have an understanding with the leadership that if the decision is obvious, you have the approval in advance to make the call in favor of the customer. In today’s world of 10 to 15 sales professionals with one sales manager, it is a no-win situation for anybody (customer, sales professional, leader and company).
Many times, we get caught in the moment with no escape route; we are being challenged by the customer, and everybody has high emotion. Having an escape route helps make the situation controllable and helps maintain the composure of all parties. An effective tool is in the next meeting with your sales manager. Role play a difficult situation and see how he or she responds as you make decisions that may not be following the exact corporate policy. This will help each person to understand the emergency ground rules and give you a sense as to how each should react during and after the crisis and will help set boundaries on stupidity. Discussing difficult situations in advance and role playing them out to conclusion provides confidence to step in and save the account where necessary. More importantly, during one of these inevitable crises, your customers will see your real genius and value what ! timely and relevant decision-making accomplishes. Customer relationships are fortified in these situations and both the customer and your manager both know you have the customer’s and company’s best interests at the front of your decision-making.
tretched the boundaries “where no man has gone before” to quote Captain Kirk of Star Trek fame, and the results were not pretty. How does stupidity apply to sales? Certainly Jack%, the movie(s) and television series, has proven there are few limits to a willingness to go the extra mile in the name of stupidity, but in sales, we all have that governor that creates boundaries.
Unfortunately, many of us as individuals or our companies as organizations, have touched the edge of the abyss of stupidity and plunged headfirst into it. Inside our Corporate Lore, there are shining examples of poor decision making that could have been avoided but are spoken about in hushed tones. So how do these things, that everyone knows in the sanest moments should never occur, OCCUR? There are a few answers: company policies and culture, emotion and loss of focus on the big picture, and lastly, the inability to separate emotion from logic.
Bear witness to a recent example that just came across my radar (names, measures and product have been changed to protect the innocent and guilty): a customer calls to report a problem with a shipment; it seems the order was for about 100 tons and 1000 tons showed up. The customer, while liking the idea of extra inventory, really does not have room for an extra 900 tons. Respectfully, he calls the customer service representative who is not authorized to accept returns, and who quickly reports to the customer the computer and says to the customer, “You ordered 1000 tons, so it must be a mistake on your end.” The customer respectfully says, “Well there must be some kind of mistake, because our Purchase Order clearly says 100 tons not 1000, so if you could just correct the system and pick up the extra 900 tons, we will all be very happy.” The Customer Service Representative replies, &l! dquo;We would be happy to pick up the 900 tons for a 10% restocking fee and the freight cost to return to the factory.” The customer figures restocking and freight might actually be as much as the original order and asks to transfer to a Sales Representative, and the story goes on, on and on. Three days, 10 phone calls, and sales management involvement later, the problem is finally resolved by losing entire order and the customer. At this point you might be saying, “How can these things happen? No one in his or her right mind would ever do something like this!” Well friends, it happens every day. These little “snafu’s” are there, and the major cause is best captured by Will Rodgers: “The thing about common sense is that it is Not Common.”
An organization’s decisions, rules, and approvals are generally put in place to control costs, NOT potential customer issues, and the bottom line is sometimes, you have to just put a governor on rules that provide limitless stupidity.
One of the ways to prevent such disasters is to have an understanding with the leadership that if the decision is obvious, you have the approval in advance to make the call in favor of the customer. In today’s world of 10 to 15 sales professionals with one sales manager, it is a no-win situation for anybody (customer, sales professional, leader and company).
Many times, we get caught in the moment with no escape route; we are being challenged by the customer, and everybody has high emotion. Having an escape route helps make the situation controllable and helps maintain the composure of all parties. An effective tool is in the next meeting with your sales manager. Role play a difficult situation and see how he or she responds as you make decisions that may not be following the exact corporate policy. This will help each person to understand the emergency ground rules and give you a sense as to how each should react during and after the crisis and will help set boundaries on stupidity. Discussing difficult situations in advance and role playing them out to conclusion provides confidence to step in and save the account where necessary. More importantly, during one of these inevitable crises, your customers will see your real genius and value what ! timely and relevant decision-making accomplishes. Customer relationships are fortified in these situations and both the customer and your manager both know you have the customer’s and company’s best interests at the front of your decision-making.
Labels:
Current Events,
mentoring,
Opportunities,
Resources
Tuesday, June 26, 2007
WWE Wrestler Benoit...Steroids or something else you decide...
Read about the WWE Wrestler Benoit and what do you think happened?
June 26th, 2007
Do you think it was steroids? Read about Chris Benoit
Authorities await autopsies in deaths of wrestler Chris Benoit, wife, 7-year-old son
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By DEBBIE NEWBY, Associated Press WriterJune 26, 2007FAYETTEVILLE, Ga. (AP) — Pro wrestler Chris Benoit canceled a pay-per-view appearance at the “Vengeance” event in Houston because of “personal reasons” a day before he, his wife and their 7-year-old son were found dead in an apparent murder-suicide.
Details of the deaths “are going to prove a little bizarre” when released to the public, Fayette County District Attorney Scott Ballard told the Atlanta Journal-Constitution. Autopsies were scheduled Tuesday by the Georgia Bureau of Investigation.
Fayette County Coroner C.J. Mowell did not return calls seeking comment. The answering service for his funeral home said he was out of town.Authorities also declined to say whether drugs or steroids were found inside the house. “We’re not releasing any information as far as what was located inside the house,” sheriff’s Sgt. Keith Whiteside said Tuesday.
Asked about the condition of the interior of the house, Whiteside said investigators found “nothing really out of the ordinary.” He said Benoit was found in the home’s weight room, his wife in an office and the son in an upstairs bedroom.
Whiteside said toxicology tests could take up to a week or longer to complete.
World Wrestling Entertainment said on its Web site that it asked authorities to check on Benoit and his family after being alerted by friends who received “several curious text messages sent by Benoit early Sunday morning.”
The WWE, based in Stamford, Conn., said it had been asked by authorities not to release further information on the deaths.
Benoit was born in Montreal. He was a former world heavyweight champion, Intercontinental champion and held several tag-team titles over his career. He was known by several names including “The Canadian Crippler.”
“WWE extends its sincerest thoughts and prayers to the Benoit family’s relatives and loved ones in this time of tragedy,” the company said in a statement on its Web site.
Benoit had maintained a home in metro Atlanta from the time he wrestled for the defunct World Championship Wrestling. The Fayette County Tax Assessors Office lists the value of the house, situated on more than 8.5 acres, at nearly $900,000.
The WWE canceled its live “Monday Night RAW” card in Corpus Christi, Texas, and USA Network aired a three-hour tribute to Benoit in place of the scheduled wrestling telecast.
Benoit’s wife managed several wrestlers and went by the stage name “Woman,” The Atlanta Journal-Constitution reported.
They met when her then-husband drew up a script that had them involved in a relationship as part of an ongoing story line on World Championship Wrestling, the newspaper said.
Benoit has two other children from a prior relationship.
Benoit became a standout at an early age among wrestling prospects who trained in the dungeon basement of the house where fellow Canadians and professional wrestlers Owen and Bret Hart trained. Owen Hart was killed during a wrestling event in 1999.
“He was like a family member to me, and everyone in my family is taking it real hard,” said Bret Hart, a five-time champion with the now-defunct World Wrestling Federation.
Updated on Tuesday, Jun 26, 2007 11:37 am EDT
This is something our teenagers and children follow. WWE and the characters that play on their USA Channel shows present a life or violence and steroids. Do you think this was a result of steroids also?
Labels:
Current Events,
Drugs,
Teenage Problems
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